Right of withdrawal

We want you to feel safe with your order. That's why you of course have a right of withdrawal as long as you haven't sent off your hair sample yet.

Right of withdrawal / goodwill policy / refund

Under applicable United States law, there is no statutory obligation to refund digital, personalized services of this kind.

Regardless of this, we still refund your order as a goodwill gesture in justified cases.

Your order remains eligible for withdrawal for 14 days, until you send your hair sample to the lab.

In the event of an approved refund:

• the refund is made less a 10% transaction and processing fee
• payout is made exclusively by bank transfer
• a refund via credit card, PayPal or other payment providers is excluded

Digital service & no buyer protection

The analysis result is provided exclusively digitally by email.

Since no physical product is shipped, there is:

• no buyer protection via credit card providers, PayPal or similar payment service providers
• no automatic entitlement to a refund

A refund is legally provided only if:

• the service was not delivered (in this case by email), or
• the delivered service differs substantially from the described service

In all other cases, a refund is at our sole discretion.

Exercising the right of withdrawal

A withdrawal or refund request is only possible by email.

Please send your request within the 14-day period to:

Email: support@haarmineralanalyse.org

Requests by phone or other means cannot be considered.

Transparency notice

By completing the order, you expressly agree that:

• this is a digital, individually created service
• the right of withdrawal expires when the hair sample is sent
• a refund is not automatic but only granted as a goodwill gesture